Last mile delivery is a critical stage in the supply chain that involves the final movement of goods from a transportation hub to the end customer's doorstep. This final leg of the delivery process is often the most complex and costly, as it requires navigating through urban areas, residential neighborhoods, and individual buildings. The goal of last mile delivery is to ensure that products reach the customer in a timely, efficient, and cost-effective manner. This process involves various logistical challenges, such as optimizing routes, managing multiple deliveries, and dealing with traffic congestion and parking restrictions. To overcome these challenges, companies employ various strategies and technologies, such as real-time tracking, dynamic routing, and the use of alternative delivery vehicles like bicycles and electric vans. The rise of e-commerce has significantly increased the importance of last mile delivery, as customers expect fast, reliable, and flexible delivery options. This has led to the development of innovative solutions, such as parcel lockers, click-and-collect services, and crowdsourced delivery platforms. The efficiency and effectiveness of last mile delivery have a direct impact on customer satisfaction, brand loyalty, and overall business success in the highly competitive world of retail and e-commerce.
last mile logistics, final mile delivery, doorstep delivery, parcel delivery, urban logistics, e-commerce fulfillment, delivery optimization, customer satisfaction
CITATION : "Robert Anderson. 'Last Mile Delivery.' Design+Encyclopedia. https://design-encyclopedia.com/?E=432164 (Accessed on June 07, 2025)"
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