Digital government is a transformative approach to public administration that harnesses digital technologies, data, and innovative practices to enhance the efficiency, transparency, accessibility, and responsiveness of government services and operations. It involves the strategic integration of digital tools, platforms, and processes across various levels of government, with the aim of creating a more citizen-centric, collaborative, and data-driven public sector. Digital government initiatives encompass a wide range of applications, including online service delivery, e-participation, open data, digital identity management, and the use of emerging technologies such as artificial intelligence and blockchain. The adoption of digital government practices seeks to streamline bureaucratic processes, reduce costs, improve decision-making, and foster greater public engagement and trust. It also enables governments to address complex societal challenges more effectively by leveraging the power of technology and data analytics. However, the implementation of digital government requires careful consideration of issues such as digital inclusion, data privacy, cybersecurity, and the need for robust digital infrastructure and skills development within the public sector workforce. As digital government continues to evolve, it has the potential to reshape the relationship between citizens and their governments, promoting a more agile, responsive, and accountable public administration that better serves the needs of the digital age.
e-governance, public sector innovation, citizen engagement, open data, digital transformation
CITATION : "Robert Anderson. 'Digital Government.' Design+Encyclopedia. https://design-encyclopedia.com/?E=431940 (Accessed on June 09, 2025)"
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