Amenity design is an interdisciplinary field of design which focuses on creating aesthetically pleasing and functional amenities to enhance customer experience and satisfaction. Its scope involves the design of products, services, physical spaces and virtual spaces, with the aim of improving customer interaction and convenience. It applies principles of user experience design, ergonomics, aesthetics, marketing, and customer service to optimize customer relationships and satisfaction. Amenity design encompasses a wide range of activities, including customer service design, concept design, product design, space design, ergonomics and usability design, and experience design.
Touchpoints, customer journeys, micro-moments, user interface, journey mapping.
CITATION : "James Rothschild. 'Amenity Design.' Design+Encyclopedia. https://design-encyclopedia.com/?E=191350 (Accessed on April 01, 2023)"
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