NPS Survey
From Design+Encyclopedia, the free encyclopedia on good design, art, architecture, creativity, engineering and innovation.
NPS Survey
NPS Survey is a simple tool that asks users how likely they are to recommend a product or service, often using a scale from 0 to 10. In design, NPS Surveys help teams see how users feel after using a product or service, making it easier to spot what works well and what can be improved. Designers can use the feedback from NPS Surveys to find patterns in user satisfaction and make changes that help users enjoy the product more. When NPS Surveys are sent right after a user interacts with a design, the answers are fresh and reflect real experiences, which helps designers understand the immediate impact of their work.
user feedback, net promoter score, product improvement, design evaluation, satisfaction survey, customer experience
CITATION : "Kevin Green. 'NPS Survey.' Design+Encyclopedia. https://design-encyclopedia.com/define/nps-survey?E=482267 (Accessed on October 14, 2026)"
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