User Journey
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User Journey
User Journey is a step-by-step map showing how a person interacts with a digital product, like a website or app, from the first moment to the last. In UX Design, a User Journey can highlight small details, such as how long a person spends on each step, what emotions they might feel, and what information they need at each point. Designers can use User Journey maps to spot where people might need extra help or where a process can be made smoother. A unique fact is that User Journey maps can include physical actions, like moving from a phone to a computer, which helps designers think about how people use more than one device during their experience.
UX flow, persona mapping, touchpoints, digital interaction, user scenario, multi-device experience
User Journey on Design+Encyclopedia
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