Conversational Flow
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Conversational Flow
Conversational Flow is the smooth movement of a chat between a user and a chatbot, where each message feels like a natural step forward. In chatbot design, a strong conversational flow uses clear prompts, simple language, and quick responses to help people reach their goals without confusion. Designers can improve flow by mapping out possible paths a user might take and making sure each step connects well to the next. Using visual cues like typing indicators or quick reply buttons can guide users and keep the chat moving. When a chatbot repeats or summarizes important points at the right time, it helps users feel understood and keeps the conversation on track.
chatbot interaction, user prompts, dialogue mapping, quick replies, message sequencing, chatbot design
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